SureWin168 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data. We encourage all players — whether based in Kuala Lumpur, Penang, Johor Bahru, or anywhere else in Malaysia — to read this document carefully before registering an Account.
SureWin168 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at https://surewin168.cam. We are committed to processing the personal data of our players and website visitors with transparency, integrity, and in full compliance with applicable data protection laws and regulations.
This Privacy Policy ("Policy") describes the categories of personal data that SureWin168 collects about you, the purposes for which we process that data, the legal bases on which we rely, the parties with whom we may share your data, how long we retain it, and the rights you hold over your personal information.
This Policy applies to all individuals who access or use the SureWin168 Platform — including registered players, prospective players who visit without registering, and individuals who contact our customer support team. By using the Platform, you acknowledge that you have read and understood this Policy.
Related Documents: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which together govern your relationship with SureWin168.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
SureWin168 collects Personal Data across several categories, depending on how you interact with the Platform. The principal categories are set out in the table below:
| Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, copy of MyKad / passport | Account registration; KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru) | Account registration; customer support contact |
| Financial Data | Bank account number, e-wallet account identifier (Touch 'n Go eWallet, Boost, GrabPay), transaction amounts in MYR, cryptocurrency wallet address (BTC / USDT) | Deposit; withdrawal request; payment verification |
| Transaction Data | Deposit and withdrawal history, bet records, game activity logs, bonus utilisation records | Platform use; game and betting activity |
| Technical Data | IP address, device type and OS, browser type, session timestamps, login records | Automatic collection on Platform access |
| Usage Data | Pages visited, features used, search queries within Platform, referral source | Automatic collection during Platform navigation |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp support exchanges | Customer support interaction |
| Responsible Gambling Data | Self-exclusion status, deposit limit settings, cooling-off period records, problem gambling referral records | Player self-application of tools; operator-initiated intervention |
Minimum Data Principle: SureWin168 applies a data minimisation principle — we collect only the Personal Data that is necessary for the specific, defined purpose for which it is required. We do not collect data speculatively or in excess of operational and regulatory need.
SureWin168 collects Personal Data through the following channels and mechanisms:
Data you provide directly when registering an Account, completing our KYC process, making a deposit or withdrawal request, contacting our support team via live chat, WhatsApp, or email, or responding to Platform surveys or promotional communications.
Technical and Usage Data is collected automatically as you navigate the Platform, through server log files, session tracking mechanisms, and browser-based cookies. This data is collected regardless of whether you hold a registered Account.
In certain circumstances, SureWin168 may receive Personal Data from third-party sources, including:
SureWin168 processes your Personal Data for the following defined purposes:
SureWin168 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
SureWin168 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes under any circumstances. Your data may, however, be shared with the following categories of recipients where necessary and on a need-to-know basis:
We engage trusted third-party service providers — under contractual data processing agreements — to support our operations. These include payment processing operators (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay), KYC and identity verification platforms, fraud detection and AML screening providers, cloud hosting infrastructure providers, and live chat and customer support platform operators.
SureWin168 may disclose Personal Data to regulatory bodies, gaming authorities, financial intelligence units, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or regulatory directive — or where we have reasonable grounds to believe such disclosure is necessary to prevent or detect a serious crime.
In the event of a corporate restructuring, merger, acquisition, or sale of all or substantially all of SureWin168's assets, your Personal Data may be transferred to the relevant successor entity, subject to that entity providing equivalent privacy protections. You will be notified of any such transfer where reasonably practicable.
Personal Data may be shared on a confidential basis with legal counsel, auditors, insurers, and other professional advisers where necessary for the legitimate operation of SureWin168's business.
Important: Any third party that receives your Personal Data from SureWin168 is contractually required to handle it in accordance with applicable data protection standards and solely for the purpose for which it was disclosed. SureWin168 does not permit its service providers to use your data for their own independent purposes.
SureWin168 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies serve functional, analytical, and — where consent is given — marketing purposes.
You may control non-essential cookies through your browser settings or your device's privacy controls. Note that disabling certain cookies may affect the functionality or performance of the Platform.
SureWin168 retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligations. The principal retention periods applicable to each category of data are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to you. Where data is anonymised rather than deleted, the resulting anonymised data set may be retained for statistical or analytical purposes indefinitely.
SureWin168 implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our principal security controls include:
Whilst SureWin168 takes extensive precautions to secure your data, no method of electronic transmission or storage is entirely free from risk. In the event of a data security incident that is likely to affect your rights or interests, SureWin168 will notify affected players and applicable regulatory authorities in accordance with our legal obligations.
Subject to applicable data protection laws and certain regulatory retention requirements, you hold the following rights with respect to your Personal Data held by SureWin168. To exercise any of these rights, please contact us using the details set out in Section 15.
You have the right to request a copy of the Personal Data we hold about you, together with information about how it is processed. We will respond to access requests within thirty (30) days of receipt.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. For Account-level data, you may update certain information directly within your Account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to any overriding legal obligations that require us to retain certain data (e.g. AML record-keeping requirements).
You may request that we restrict processing of your Personal Data in certain circumstances — for example, whilst the accuracy of data is disputed, or where processing is unlawful but you prefer restriction to erasure.
Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, and to have it transmitted directly to another controller where technically feasible.
You have the right to object at any time to processing based on our legitimate interests, including for direct marketing purposes. Where you object to direct marketing, we will cease such communications immediately and without condition.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact our support team directly.
How to Exercise Your Rights: Submit your request by contacting SureWin168 support via live chat or by emailing [email protected]. Please include your registered Account username and a clear description of the right you wish to exercise. We will acknowledge your request within 48 hours and respond substantively within 30 days.
The SureWin168 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data belonging to a minor has been collected — whether through account registration, KYC submission, or any other means — we will immediately suspend the relevant Account, delete the associated data, and return any funds to the originating payment source.
If you believe that a minor may have provided Personal Data to SureWin168, please contact our support team immediately so that we may take appropriate action without delay. Protecting underage individuals from exposure to online gambling is a core commitment of SureWin168 and is reflected in our operational and technical controls.
The SureWin168 Platform may contain references to or integrations with third-party services — such as payment gateways, live game studios, and customer communication tools. This Privacy Policy applies solely to SureWin168's own data processing activities. Where you interact with a third-party service accessible through or in connection with the Platform, that third party's own privacy policy will govern the processing of your data by that party.
SureWin168 is not responsible for the privacy practices of third-party operators and recommends that you review the relevant third-party privacy policies before providing any personal information to those services.
SureWin168 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services offered on the Platform. When material amendments are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-Platform notification.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We recommend that you revisit this page periodically to remain informed of how SureWin168 handles your Personal Data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by SureWin168, please contact our Data Protection team through any of the following channels:
We take every privacy enquiry seriously. All requests are logged, tracked, and resolved within the timeframes stated in Section 11. If you are dissatisfied with our response to a privacy complaint, you retain the right to escalate to the relevant data protection supervisory authority in your jurisdiction.
Our Privacy Policy is built around six core data protection principles that govern every aspect of how we handle player information.
All data exchanged between your device and SureWin168 is protected using industry-standard TLS encryption. Sensitive data stored on our servers — including KYC documents and payment identifiers — is encrypted at rest using AES-256.
SureWin168 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only where operationally necessary or legally required — and always under strict contractual controls.
We collect only the Personal Data that is strictly necessary for each defined processing purpose. Speculative data collection is not practised at SureWin168 — if we don't have a clear and lawful reason to collect it, we don't.
You hold six enforceable rights over your personal data: access, rectification, erasure, restriction, portability, and objection. SureWin168 responds to all formal data rights requests within 30 days, as required by applicable data protection law.
Every category of Personal Data held by SureWin168 has a defined retention period — set at the minimum required by operational need or legal obligation. Data that has reached its retention limit is securely deleted or fully anonymised.
In the event of a data security incident that is likely to affect your rights, SureWin168 is committed to notifying affected players and the relevant supervisory authorities in accordance with our legal obligations and without undue delay.
Our data protection and support team is available around the clock in English, Bahasa Melayu, and 中文. If you have any questions about how SureWin168 handles your personal data, or if you wish to exercise any of your data rights, we are here to help.
For players aged 21+ only | Play responsibly | Responsible Gambling